Denne anmeldelsen ble sendt inn før 2018 og har ikke blitt verifisert.
4/10 – Dårlig
Hanne S.
8. august 2013
Great pool, filthy and worn-down villa
Before our trip we were emailed a menu with a fantastic welcome package (food, wine). With a late arriving flight and really tired kids, we had counted on several items presented in the menu. Nothing were as promised. Not the baguettes, pizzas or several other things.
Disappointingly, we had to pay a fee for a "meet-and-greet", which was basically to get the keys to the house by the keepers.
Moreover, the house was very dirty! We had to put shoes back on our children´s feet. In one bathroom a towel hung on the shower with somebody´s toothpaste on it. Hair and dirt everywhere. An inch of dust was found on the fans and in corners. We had to clean out the closets before putting our clothes in.
The house was in general very worn down, and many small things did not work (garlic cutter, outside fireplace with no ventilation, locks on windows and doors very difficult to close and open, etc). When the owner had presented the house as a 5 star mansion, all this sure felt disappointing. Also, Many lamps could only take British light bulbs, and since we are from Scandinavia - and the house is in Spain - little were to be done.
The owner did supply cleaners the next day, but to have cleaners in the house for several hours were not very pleasant.
The downstairs bedroom smelled of mould, by the way. Nasty to sleep there. We did not think the kitchen was up to standard either.
Most important, though, was the aftermath and the contact with the owner. We gave her a chance to reply before we planned to put in a review. Maybe someone had had a bad day or something.. With no sympathy or willingness to meet us in any way, she was very unpleasant. Made all sorts of accusations.
We called the keepers and asked what our responsibilities were before leaving, and did all that we were supposed to. We kept our part of the agreement. We also informed that on of the kids had broken a picture frame in one of the rooms. Our fault, of course.
We have rented through homeaway.com many times, and never experienced anything like this. The pool and pool area were just fantastic, I´ll say that - but I would not recommend renting this Villa.
And for the family that claimed in on other review of the Villa that it was too far to walk to the beach with kids - yes, it is way to far to walk! No way I would bring my kids on that road or that distance.