8/10 – Bra
Helen B.
10. februar 2024
Likte: Renhold, innsjekking, beliggenheten og annonsens korrekthet
Likte ikke: Kommunikasjon
Not the warmest welcome
Accommodation and location is really lovely. Sadly communication prior to arrival and a very cold first afternoon/evening made us feel rather unwelcome.
We read in the welcome pack about drinking our “welcome Prosecco” but sadly weren’t provided with any (we weren’t expecting any so not an issue) but the milk sachets we were provided were out of date - by 9 months!
Having walked into a freezing cold cottage we quickly read the instructions for heating but some hours later it was no warmer so we text for some hints. We received a very speedy response to say an engineer would be called out - he did come the next day - hour and a half late meaning we had to wait around for him. He explained we’d done everything right so it was just a case of waiting 24 hours for the place to warm. He was a lovely chap but this could’ve been avoided if the thermostats had been notched up prior to our arrival.
It might seem we are a pair of moaning gits - we’re not (honest!). We had splashed out on a couple of nights as a treat and felt rather let down. We went on to enjoy the hot tub, power shower, very comfy bed and cosy log fire. Just a shame the couple of things weren’t sorted to give us a warmer welcome.
Helen B.
Bodde her 2 netter i februar 2024