Villa er et 3 soverom, 3 bad PH Oceanfront med Takterrasse
- engelsk, spansk
100 % refunderes hvis avbestillingen gjøres senest 30 dag(er) før ankomstdato. 50 % refunderes hvis avbestillingen gjøres senest 14 dag(er) før ankomstdato.
NOT what you expect
The pictures of the condo were accurate as long as you looked ocean side however; Jose doesn't show the numerous run down trailers on the other side of the condo. I left numerous messages for Fernando, Jose's assistant. The following is a summary of the letter left for Fernando: If you would like me to recommend or stay at your property again here are some things I would suggest.
1. Be sure everything is operational and clean before your guest arrive. Buy a functioning lock for the front door. It was not enjoyable to spend five minute trying to get the lock to work every time we left the condo.
2. clear instruction on how to use thing in the condo ie.. how to turn on the tank-less water heater.
NO EXCUSE TO ARRIVE AT THE CONDO to learn
1. arrive to the condo and the AC in the master bedroom not work during the first four days ( have to wait for the AC work man during our vacation to get the ac to function)
2. No propane for the grill, after tank was delivered by Fernando we were told this was one of many Fernando has purchased during the last month. When we hooked the new tank to the grill we learned there was a leak in the hose that attached to from the grill to the tank. We immediately cut the tank off and told Fernando about the safety issues.
After telling Fernando about all the problems he repeatedly said they would do something for me and he would talk to Jose, NONE OF WHICH HAPPENED.
The last health issue was the nasty pigeons nest outside the master bath shower. One bird must have been sick because you would periodically hear it squeal as the others tried-to peck it to death.
I DON'T RECOMMEND ANYONE SPEND THE AMOUNT OF MONEY FOR THIS CONDO when there other in the same complex cheaper with just as nice view.
I gave them numerous times to-resolve the issues but I was not given that respect.
We are very sorry for this lady's poor review of our property but this was expected from the moment she booked.
Pre booking- guest insisted on us providing the price of a carton of milk and bottled water at the supermarket.
Also wanted some free services ,such as free golf tee times, that we do not provide nor advertise.
During stay-guest tried to threaten us with a bad review unless we paid her back a minimum of $350 for her bogus claims.
In regards to her complaints;
1 water heater- switch was turned off by them accidentally and my assistant just turned it on again.
2 door- no problem once instructed how to properly open with code.
3 BBQ leak of gas- guests left knob on and gas tank open. No problem after these were shut.
4 Trailers- We are next to a small trailer park on the mountain side. I personally do not see anything wrong with it as it is a quiet and nice small neighbor community.
5 ac masters- we had had the maintenance tech inspect and clean all units the week prior to guest arrival. As soon as notified, we sent tech to fix the problem which was only a loose hose.
6 Pigeons nest- we never heard anything about it but after checking, found nothing.
We provide the best service possible as we were the guests ourselves but will not succumb to threats like these and frankly, do not need these type of guests, nor we will allow them in the future at any of our properties.
Beautifully homely apartment in a perfect location
We spent a great few days at the apartment from where to can go to several top class restaurants to suit any budget that are close by. Some you can walk to.
The beautiful beach is just a stones throw away and offers a variety of water sports.
The apartment has everything you need. Very comfortable beds and a rooftop area to die for.
Definitely one to visit. Thank you Jose.
Jose was on hand to answer any questions
I booked 8 days for my family and we had a great time. My family consisted of my husband and myself, our two kids (3 and 5 years old) and my mother-in-law. Everyone had plenty of space and the area was very safe. The kids enjoyed the pool and the beach very much and we ate at most of the restaurants and kiosks nearby. The villa was very nice and the property manager very accomodating when we got there. The kitchen was fully stocked, the furniture very comfortable and the rooftop terrace was awesome day and night. All in all, we had a great time and will definitely book this property again when staying in PR.
We are glad that you enjoyed the villa, specially the beautiful pent house terrace. This is the place to start the day with a cup of coffee and chill at night gazing the stars.
I am happy too that you enjoyed the beach, pool, and multiple restaurants nearby.
Hope to see you back soon.
Great Place...Bud Needs Attention
Great view and clean appartment. BBQ in picture was missing. Only a very small BBQ dirty and filled with ashes and a very small gas grill with a bad burner were available. Place is roomy and view from top floor was amazing during the full moon. Oven was dirty and smelly. Toaster oven was also dirty and smelly. Was told there were 3 beach chairs available but could only find 1 and it was broken. Plenty of toiletries and towels. 2 bathrooms at 3rd floor, 3rd bathroom on top or 4th floor. Beach is within walking distance. Can go back and forward to apt. Don't know what they did with the amount they charged the prior customer for cleaning since appliances were dirty. Dinning table is missing a chair. Wi-fi works great. At the amount paid per day, I was expexting better service.
In regards to these guests complaints;
1 BBQ grill on photo not available- we have no photos of any BBQ so my guess is that they were confused with another property. However, we had 2 small BBQs available, one gas and the other charcoal. Both were cleaned ahead by my crew. However, we went ahead and purchased and delivered a brand new, large size gas grill the next day. Despite this, for no reason, my assistant was verbally abused by the renters intoxicated brother while setting up the grill.
2 dirty oven- toaster- these were clean, just showing some age. We went ahead and purchased new toaster, toaster oven and panini presser.
3 Beach chairs- purchased 4 new ones.
Finally, Our goal is for you to have your best vacation ever and if something is not up to what you would expect, we will do everything in our power to make it better.
The property is clean, comfortable and well equipped
We decided to visit shortly after Hurricanes Irma and Marie. Jose answered a million questions and kept us abreast of water and electricity situation. We were met at the property and shown around and given the caretakers number if we should need anything. Jose emailed extensive information on things to do in the area and there are also books in the condo. The condo itself is beautiful. The views from the roof deck and the deck off the living room were gorgeous. The beach across the street was clean there were few people on it most days. I would definitely visit again and recommend staying at this condo.
Thank you for your excellent review.
We have had a tough few months after hurricane Maria but are recuperating fast
and people like you help and encourage us
to not only go forward but to get better than before. Hope to have you visit in the near future.
Very nice place to vacation
The condo was very nice and spacious. It was steps away from the beach, a short drive to the rainforest, and about an hour from old San Juan. The only complaint we had was the master bedroom, the bed squeaked very bad. Not sure if it was the box spring or the frame. Anthony who takes care of the property came to look at it but never said anything to us. If you easily wake up from noise like I do, I would make sure this was taken care of before you book.