We chose this particular rental based on location and reviews.The location was fabulous but the online reviews didn’t hold up.Upon entering I noticed floor sweepings from a waste pan in the garbage can which I thought was peculiar as the trash would have been taken out prior to our arrival. I did a quick walk through before unloading to check to see if bed linens were clean.All were with the exception of 3pillow cases which we changed out with bed linens that were there.We noticed debris on all floors throughout cottage,kitchen countertops and most every surface. Open shelves are a cute idea but require weekly cleaning that was obvious that they didn’t receive.Drinking glasses had a grease haze with dust attached and every drawer and cabinet had crumbs and debris in them.My family spent 1.5 hours cleaning the rental prior to our retiring to bed at midnight.We swept the entire rental, cleaned glasses, mugs, flatware, dishes, pans in the amount that we would be using and placed on a counter top that I had to clean.I messaged the owner to let her know the lack of cleanliness upon our arrival so she could notify her cleaning company.The owner snapped back that she has repeat customers and that she cleans it herself.She told us we could leave and she would refund our money and fees with VRBO. It was 11:48pm. We just cleaned her rental to a point that we felt we could stay. Not sure where we would have gone at this hour.In retrospect we should have left. Needs a good scrubbing.