8/10 – Bra
Cheryl K.
16. mars 2024
Likte: Renhold, innsjekking, kommunikasjon, beliggenheten, annonsens korrekthet
VRBO vs VACASA
I’ve used VRBO over 10 years. It has been rare for me to contact the property manager.
Unfortunately there was a safety concern and it was frustrating to first call an 800 number, talk to what felt like a call center with a heavily accented person and then be required text pictures (all the while the pellet stove is smoking up the house and periodically igniting while turned off). It took a bit to convince VACASA I needed a local person to address our safety concern.
Once I spoke to a local person, the issue was resolved quickly. As it turned out, the previous tenant overloaded the pellets. The local level was amazing, they had the Owner and a local technician here within 30 minutes. 5 stars to the local team
My only other issue was someone was digging around in the garage that is attached to this small apartment. (8PM ish) The walls are thin and it was loud in the apartment. At 9:15PM we were in bed (the loud scraping and shuffling still going on in the garage) and an alarm goes off (long enough for us to think it was our rental and we got out of bed to check our car) It was very loud (hubby thinks it was the building alarm). Then the truck starts and since the thin bedroom wall is shared with the garage wall the muffler is super loud and it felt like a roar when they finally left the garage at 9:35PM
Whomever dug around in the garage was extremely inconsiderate.
The view is amazing, the location is convenient, it’s one of the cleaner units I’ve stayed in.
Cheryl K.
Bodde her 3 netter i februar 2024