1/5 – Forferdelig
Laila B.
6. desember 2023
Likte: Renhold og beliggenheten
Likte ikke: Kommunikasjon og annonsens korrekthet
Huge Dissapointment
We wanted to take a mini vacation with our elderly parents who can’t travel anymore so We picked this property locally because of it having “Unobstructed ocean views and because of positive feedback about the property manager. It wasn’t clear on the website where to park so we called Marianne who very nice to guide us. We check in to find out that there are sand dunes that block all views of the ocean. I called Marianne again to explain that this was a problem for us. A man came to us who wasn’t very courteous to me and was very condescending although I very respectfully told him that we drove 2 hours with our parents to have ocean views. He said that I already told him that many times! I told him once because he didn’t seem to understand the hardship and disappointment that we were feeling. It cost us a lot for those 2 days. He gave me an option to leave right that minute, which was going to be too hard in my parents to head back in Friday traffic at 4:30 pm or stay for 1 night and leave in the morning. He rudely told me “ you aren’t going to stay for free” to which I responded “ of course not, that wouldn’t be fair”. I explained to him that I wished they notified me that the views were obstructed which is different from the Vrbo website listing. He said it wasn’t his fault and the city put dunes up weeks ago when there was a hurricane warning. They refunded me 1 night so I paid a lot for 1 night from 4 pm till 10:30 am with no ocean view& I was disrespected
Laila B.
Bodde her 1 natt i september 2023