Lukk spasertur til sentrum, avslappende uteplass, stort flott rom og Twain Harte Lake tilgang
100 % refunderes hvis avbestillingen gjøres senest 60 dag(er) før ankomstdato. 50 % refunderes hvis avbestillingen gjøres senest 30 dag(er) før ankomstdato.
Not for us....
We saw several positive reviews, however ours has nothing to recommend. The kitchen was unclean, with old (rotting) food in the refrigerator. Several lights throughout the house didn't work. The bed linen was not clean. And for the room on the second floor... there was no means to cool it down. It was 97 degrees outside, and even more in that room! We tried to contact the property manager who would not answer our calls. Therefore. within a half hour we left, and went home. We notified Home Away early the next morning. They were very helpful, and tried several times to contact the owner to negotiate the return of our money. In the end, the owner hung up on me when I offered to do a walk through with her representative to review our complaints. Therefore, our credit union is continuing to try to recover our money. If need be, we intend to take this to small claims court to resolve. Our planned vacation with friends wad ruined, and we drove six hours for nothing.
I really apologize that you did not have a good stay! You and your husband sounded very happy the first night of your stay when you were asking about my netflix over the phone!
If I would have known about these issues during your stay I would have been more then happy to accommodate you and have given you a full refund!
I didn't hear any issues until after your stay. I can't give a refund to someone who didn't have any issues until the stay was over!
I wish for the best for you and your husband in the future.
Its unfortunate we couldnt have talked about this during your stay!
Needs a little Love!!
This is a cute little home away from home. We enjoyed our stay; however, the kitchen was not clean. The stovetop and oven were really very dirty. I didn't use anything in the kitchen unless I washed it first. There were food items in the refrigerator as well as personal items throughout the house. Towels, comforters and blankets were wadded up and thrown in the closet. With a little elbow grease and cleaning, this is a great place to stay.
We came up to Twain Harte to get away from the Bay Area and it was a fantastic experience. The cabin is very lovely and comfortable. It's definitely a home away from home experience and we would definitely stay here again.
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