2/5 – Dårlig
C B.
12. september 2023
Likte: Renhold, beliggenheten og annonsens korrekthet
Likte ikke: Innsjekking og kommunikasjon
Rude Host
This stay was marred by an initial run-in with a rude host. The host failed to send the usual information pack needed for the stay in advance, giving details of the key safe location, code etc. A few days before the trip I realised I had not received anything and asked for the key safe code, which he supplied in a terse note saying this information had already been given. It had not - neither by email nor available through the VRBO app/website - which is why I emailed. When we arrived at the property the key safe was nowhere to be found. I eventually managed to get hold of the host on the phone to ask for its location and he was abrupt with me in person, saying in an exasperated way that the details had already been supplied, and adding in a condescending manner, as if I were clearly stupid, “Everyone else has managed to find it”. I eventually found the key safe in a place that would have been impossible to locate without being supplied with details in advance. I have been renting holiday cottages through Vrbo and similar sites for many years and have never yet failed to easily gain access to a property. The thing that particularly struck me was that even if the host did believe he'd sent the information in advance, was there still any reason to be rude on the phone, especially to someone paying you the best part of £1.6k? What trouble is it to simply be helpful and polite? The property is actually very nice, but there is plenty of choice in Braemar so I would not come back.
C B.
Bodde her 7 netter i mai 2023